Terms of Service

TERMS OF SERVICE

Last updated: 25 September 2026

Welcome to HINDOLA. These Terms of Service ("Terms") govern your access to and use of the HINDOLA website, hindola.co.in (the "Website"), and your purchase of products offered through the Website.

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or place an order.

1. ABOUT HINDOLA

The Website is operated by:

Arvind Medicare
Address: Behat, Saharanpur, Uttar Pradesh – 247121, India
Email: hello@hindola.co.in

HINDOLA is a brand offering Ayurvedic wellness products for men.

For all legal, commercial and transactional purposes, the seller of products purchased through this Website is Arvind Medicare.

2. ELIGIBILITY

By using this Website or purchasing products from us, you confirm that:

  • You are at least 18 years of age; and
  • You have the legal capacity to enter into a binding agreement under applicable law.

If you are purchasing a product on behalf of another person, you confirm that you are authorized to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on the Website are accurate and up to date.

However:

  • Product packaging, appearance and labelling may change from time to time.
  • Images are for representation purposes and actual packaging may vary.
  • Product availability is subject to change without notice.
  • We reserve the right to correct errors, inaccuracies or omissions in product information, including pricing and availability.

The ingredients, directions for use and other information provided on the Website should be read together with the product packaging and label supplied with the product.

4. AYURVEDIC PRODUCTS AND RESPONSIBLE USE

HINDOLA products are Ayurvedic products intended to be used in accordance with their product label and directions.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition, except to the extent specifically permitted and indicated under the applicable product licence and regulations.

You should read the product label carefully before use.

If you have a medical condition, are taking medication, have known allergies, are pregnant or breastfeeding, or have any concerns regarding the suitability of a product for you, consult a qualified healthcare professional before use.

Do not exceed the recommended dosage unless specifically directed by a qualified healthcare professional.

Products should be kept out of reach of children and stored according to the instructions provided on the packaging.

5. ORDERS

When you place an order through the Website, you are making an offer to purchase the selected product(s).

After receiving your order, we may send an order confirmation to the email address or phone number provided by you.

An order is considered accepted when we confirm the order and/or dispatch the product.

We reserve the right to refuse, cancel or limit any order for reasons including:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Suspected fraudulent or unauthorized transactions;
  • Errors in shipping or billing information;
  • Orders that appear to be placed for unauthorized resale; or
  • Any other legitimate operational or legal reason.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to applicable payment-processing timelines.

6. PRICING AND TAXES

All prices displayed on the Website are in Indian Rupees (INR).

Applicable taxes, including GST, are included in the displayed price unless otherwise stated.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been accepted by us.

7. PAYMENTS

Payments may be processed through third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete payment-card information on our servers. Payment information may be processed and handled by the relevant payment service provider in accordance with its own terms and privacy practices.

8. SHIPPING AND DELIVERY

We currently deliver products to locations within India, subject to serviceability.

Delivery timelines displayed on the Website are estimates and may vary depending on the delivery location, logistics provider, weather, holidays, operational conditions or other circumstances beyond our reasonable control.

You are responsible for providing an accurate and complete delivery address and contact information.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by you.

Once an order has been handed over to the shipping/logistics provider, tracking information may be provided where available.

Orders may be cancelled before dispatch, subject to our order-processing status.

Because HINDOLA products are consumable Ayurvedic products, returns may be restricted for products that have been delivered and opened or used, for reasons of hygiene, safety and product integrity.

If you receive:

  • A damaged product;
  • An incorrect product;
  • A tampered package; or
  • A product that appears defective,

please contact us at hello@hindola.co.in within 7 days of delivery, along with your order details and photographs/video of the package and product.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Any refund approved by us will generally be processed to the original payment method.

10. USER RESPONSIBILITIES

You agree not to:

  • Use the Website for any unlawful purpose;
  • Provide false, inaccurate or misleading information;
  • Attempt to gain unauthorized access to the Website or its systems;
  • Interfere with the security or operation of the Website;
  • Copy, reproduce or commercially exploit Website content without our written permission;
  • Use the Website to distribute malicious software or harmful material; or
  • Engage in activity that could damage HINDOLA, the Website or other users.

11. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

  • HINDOLA name and logo;
  • Product names;
  • Product photographs;
  • Packaging designs;
  • Text;
  • Graphics;
  • Videos;
  • Illustrations; and
  • Website design

is owned by or licensed to HINDOLA and is protected by applicable intellectual-property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

12. THIRD-PARTY SERVICES

The Website may use third-party services including payment gateways, shipping providers, analytics services, hosting providers and other technology providers.

Your use of such services may be subject to the terms and policies of the respective third parties.

We are not responsible for the independent actions, policies or practices of third-party service providers.

13. LINKS TO THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.

These links are provided for convenience only. HINDOLA does not control and is not responsible for the content, availability, security or practices of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

14. DISCLAIMER

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate and reliable Website information but do not guarantee that the Website will always be uninterrupted, error-free or completely free from technical issues.

Information on the Website is intended for general product and brand information and should not be treated as a substitute for professional medical advice.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HINDOLA shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or products purchased through the Website.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

16. INDEMNIFICATION

You agree to indemnify and hold harmless HINDOLA, its proprietors, employees, contractors and service providers from claims, losses, liabilities, damages and expenses arising from:

  • Your violation of these Terms;
  • Your misuse of the Website or products;
  • Your violation of applicable law; or
  • Your infringement of the rights of any third party.

17. FORCE MAJEURE

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, government actions, strikes, transportation disruptions, internet or telecommunications failures, or other similar events.

18. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from these Terms or transactions through the Website shall be subject to the jurisdiction of the courts having jurisdiction over Saharanpur, Uttar Pradesh, India.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, services or applicable laws.

The updated version will be posted on this page with the revised "Last updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

20. CONTACT US

If you have questions about these Terms, your order or our products, please contact us:

HINDOLA
Operated by: Arvind Medicare
Address: Behat, Saharanpur, Uttar Pradesh – 247121, India
Email: hello@hindola.co.in